At 19Gifts, your satisfaction is our top priority. We understand that sometimes products may arrive damaged, defective, or simply not meet your expectations. In such cases, we want to make the process as seamless as possible for you.
If you receive a product that is broken, has a defect, or if you are dissatisfied with your purchase for any reason, we offer a hassle-free solution: we will send you a replacement item without requiring you to return the original product.
How It Works:
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Contact Us: Reach out to our customer service team within 30 days of receiving your product. You can do this via mail: Support@19gifts.com. Please provide your order number and a brief description of the issue.
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Describe the Issue: When you contact us, please be specific about what went wrong. For example, if the item arrived damaged, explain the type of damage. If you’re unhappy with the product, let us know why it didn’t meet your expectations.
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Receive Your Replacement: Once we verify the issue, we will promptly process a replacement order for you. There’s no need to return the original item. We believe in minimizing inconvenience, so you can keep the product or dispose of it as you see fit.
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Enjoy Your New Item: Your replacement will be shipped out as quickly as possible, ensuring you receive what you ordered without the delay of a return process.
Why We Do This:
We understand that returning items can be a frustrating experience, often involving packaging, shipping, and waiting for refunds. By eliminating the return requirement, we aim to save you time and provide a more pleasant shopping experience. Our goal is to ensure that you are happy with your purchase and that we can address any issues swiftly.
